Sales Policy for Softtopis.com: Energy-Saving Household Appliances

Welcome to Softtopis.com! We specialize in offering high-quality, energy-efficient household appliances designed to save energy and reduce your utility bills. Our Sales Policy outlines the key terms and conditions of your purchase with us, ensuring a seamless shopping experience.

1. Order Processing

  • Once you place an order, you will receive an order confirmation email detailing your order and estimated delivery date.
  • Order Processing Time: Orders are typically processed within 1-2 business days. If any issues arise, we will contact you promptly.

2. Shipping and Delivery

  • Shipping Locations: We offer domestic shipping within the United States.
  • Shipping Fees: Shipping fees will be calculated at checkout. We offer free shipping for orders over $100 within the U.S.
  • Delivery Time: Delivery typically takes between 3-7 business days. Shipping times may vary depending on your location.
  • Tracking: A tracking number will be provided once your order ships so you can monitor the status of your delivery.

3. Returns and Refunds

  • Return Eligibility: Returns are accepted within 30 days from the date of delivery. Products must be unused and in their original packaging to qualify for a return.
  • Return Process: To initiate a return, please contact our customer service team at info@softtopis.com or call 786-264-0831. We will guide you through the return process and provide any necessary return instructions.
  • Refund Method: Once the returned item is received and inspected, we will process a refund to the original payment method used for the purchase.
  • Refund Processing Time: Refunds are typically processed within 5-10 business days. Depending on your payment provider, it may take additional time for the refund to appear in your account.

4. Exchanges

  • Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us within 7 days of delivery, and we will assist you in returning the product and sending a replacement at no extra cost.
  • Exchange Process: Once we receive the returned defective or incorrect item, we will ship a replacement product.

5. Payment Methods

  • We accept all major credit cards, PayPal, and other secure payment methods available at checkout.
  • Pricing: All prices are listed in USD and are subject to change without notice.
  • Sales Tax: Sales tax will be applied based on your shipping address.

6. Non-Refundable Items

  • Certain products may be non-refundable, including:
    • Final sale items.
    • Products that have been opened, used, or are no longer in resalable condition.

7. Contact Information

If you have any questions or need assistance, please feel free to contact us:

Thank you for choosing Softtopis.com! We are committed to providing you with energy-efficient appliances that not only save energy but also help you save money. Enjoy your shopping experience with us!