Refund and Returns Policy for Softtopis.com: Energy-Saving Household Appliances

At Softtopis.com, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a straightforward and hassle-free process for returns and refunds. Please read our Refund and Returns Policy below to understand how we handle returns and refunds for energy-saving household appliances.

1. Eligibility for Returns

  • Return Window: Returns are accepted within 30 days from the date of delivery.
  • Condition of Items: Items must be unused, unopened, and in original, undamaged packaging to be eligible for return.
  • Return Approval: All returns must be authorized by our customer service team. Please contact us before sending any items back.

2. How to Initiate a Return

  • Contact Us: To initiate a return, please contact us at info@softtopis.com or call 786-264-0831.
  • Return Instructions: Once we receive your return request, we will provide you with the necessary instructions and a return authorization number.
  • Return Shipping Fees: Customers are responsible for the return shipping fees unless the item is defective or incorrect.
  • Packaging: Please ensure that the item is securely packed in its original packaging to avoid damage during return shipping.

3. Refund Process

  • Refund Eligibility: After the returned item is received and inspected, we will process a refund to the original payment method used during purchase.
  • Refund Timing: Refunds will be processed within 5-10 business days after the item is returned. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

4. Exchanges

  • Defective or Incorrect Products: If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will provide instructions for returning the item and sending a replacement at no additional cost.
  • Exchange Process: Once the original item is returned, a replacement product will be shipped to you.

5. Non-Refundable Items

  • The following items are non-refundable:
    • Final sale products.
    • Products that have been opened, used, or are no longer in resalable condition.
    • Items purchased beyond the 30-day return window.

6. Contact Information

For any questions regarding returns or refunds, or to initiate a return, please contact us:

Thank you for shopping with Softtopis.com! We strive to offer energy-saving appliances that help you save money and reduce your environmental footprint. If you have any concerns, our customer service team is here to assist you.